Knowledge Management (KM) refers to the systematic process of creating, sharing, using, and managing an organization’s knowledge and information. It involves capturing both explicit knowledge (documented information) and tacit knowledge (expertise and experience residing in people’s minds), then organizing it in a way that makes it accessible and useful for decision-making and innovation.
Key processes in knowledge management include knowledge acquisition (gathering information from various sources), knowledge organization (categorizing and structuring information logically), knowledge storage (maintaining information in accessible repositories), knowledge sharing (distributing information across the organization), and knowledge application (using information to solve problems and improve processes). Modern KM also emphasizes knowledge creation—encouraging innovation and the development of new ideas through collaboration.
The benefits of effective knowledge management are substantial. Organizations can:
Additionally, KM enables organizations to be more responsive to market changes and customer needs by ensuring that relevant information flows to where it’s needed most.
Transformation of fragmented SharePoint content into a centralized, searchable Confluence knowledge base.
Revamped Bank of America’s internal GIS intranet site—OneGIS—used by over 3,500 employees. Originally built in legacy SharePoint, the site was slated for migration to Confluence but was ultimately rebuilt in modern SharePoint after functionality gaps emerged. With less than a week before launch, led a complete redesign including rebranding, site architecture overhaul, custom HTML/CSS/JavaScript styling, and automated workflows. Post-launch, trained all site contributors to update and maintain content within the new environment.
Developed a centralized SharePoint repository for GIS executive presentation assets. Designed an intuitive landing page and structured content system to ensure consistent quality and easy access across presentation development teams. Captured best practices and improved efficiency in executive-facing communications.
Performed a comprehensive rebranding and restructuring of a Product Management SharePoint site, significantly improving navigation and information architecture. Implemented a sustainable content governance model with scheduled content reviews and created documentation for long-term site maintenance. Project earned a Gold Award for excellence.
Created and deployed custom Python scripts to extract page-level data from Confluence API endpoints, enabling robust reporting on knowledge base usage. The scripts identified stale pages, high-performing content, and usage outliers. Designed metrics such as Top 10 most viewed pages, total page views per period, and average views per page. Recommended implementing a lightweight database to track granular visitor patterns and enable historical trend analysis.
My primary objective is to create centralized knowledge bases that are streamlined for each organization’s need, ensuring easy access and relevant content is effectively organized and communicated.
Review and restructure existing documentation for more intuitive access and long-term sustainability.
Migrate content from legacy platforms (e.g., SharePoint, Confluence) to modern systems with improved structure, compliance, and usability.
Design hierarchical structures and tagging systems to classify information consistently across platforms.
Define and apply metadata rules to improve content discoverability, filtering, and governance.
Design processes for document versioning, archival, and retirement to ensure long-term sustainability.
Train authors and admins on tools, best practices, and taxonomy adherence to maintain a healthy knowledge ecosystem.
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